Jaem Net ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information of ISPs and their customers when using our ISP billing system.

1. Information We Collect

We collect the following types of information:

a) ISP Account Information

Company name

Contact details (email, phone number, address)

Payment and billing details

b) End-Customer Information (Provided by ISPs)

Usernames

Phone numbers

Email addresses

Payment transaction details (for automated processing)

c) Technical & Usage Data

Log files, IP addresses, and system activity

Browser type and device information

Cookies and tracking technologies

2. How We Use Collected Information

We use the collected data for:

Providing, maintaining, and improving our ISP billing system

Processing and automating payments

Customer support and troubleshooting

Security monitoring and fraud prevention

Legal compliance and enforcement of our terms

3. Data Sharing and Disclosure

We do not sell or rent user data. However, we may share data with:

Payment processors to facilitate automated transactions

Third-party service providers for system maintenance and analytics

Legal authorities if required by law or to protect our rights

4. Data Security

We implement robust security measures to protect data, including:

Encryption of sensitive information

Secure data storage and restricted access

Regular system monitoring to prevent unauthorized access

5. Data Retention

We retain collected data as long as necessary to provide services or comply with legal obligations. ISPs can request data deletion, subject to legal and operational constraints.

6. Your Rights and Choices

ISPs can update or correct their information at any time

End-customers should contact their respective ISPs for any data-related inquiries

Users can opt out of certain data collection via browser settings or by contacting us

7. Cookies and Tracking

We use cookies and tracking tools to improve user experience. Users may adjust their browser settings to manage cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via our website.

9. Contact Us

For any privacy-related concerns, please contact us at: Jaem Net

+254 716 327 828

info@jaemnet.com